There Was a Problem With the Update Try Again Does Nothing Xbox One X

Like whatsoever new console, the Xbox Series X and Xbox Series S aren't without issues. Although since-debunked reports of smoking consoles painted Microsoft's new consoles in a poor calorie-free, the Series X has had a surprisingly smooth launch (much smoother than the Xbox One, at to the lowest degree).

Even so, some problems remain. In this guide, we're going to embrace the most common Xbox Serial X problems, too equally how to ready them.

See more

• 11 key settings to change on your Xbox Series X
• The best Xbox Serial Ten games
• How to gear up your Goggle box for the PS5 and Xbox Series X

Become in touch with Microsoft

Before getting to any fixes, take note of the unlike contact options for Microsoft and Xbox support. There'due south a robust support system in identify, and for sure issues, you'll need to contact Microsoft for a repair or replacement. If you have a smaller issue that we oasis't covered in this guide, yous tin can ping us on Twitter @DigitalTrends so we can add together it to this guide, also equally tag @XboxSupport. That seems to be the fastest support road.

In addition to keeping support options handy, we recommend checking the Xbox Live status page frequently. You'll observe all online issues for the Microsoft Store, games, movies, apps, and more than there.

Malfunction: Discs getting stuck in the disc drive

Some early Xbox Serial X units have a disc bulldoze trouble (the same trouble responsible for the side by side two issues we're going to discuss). The most apropos of these bug is the disc getting stuck halfway in the disc drive, sometimes accompanied by loud clicking sounds or grinding noises.

I have an fifty-fifty worse trouble :( What would be the all-time way to become a replacement pic.twitter.com/546UloBRkr

— drknickel (@drknickel) November 11, 2020

Potential solution

The trouble here is with the disc drive itself, not with whatever disc is getting stuck. Because of that, we recommend getting in touch with Microsoft for a repair or replacement using the contact methods to a higher place.

Thankfully, the issue doesn't seem too complex. An early Reddit thread showed multiple Xbox Series X users having the same effect, attributing it to the dust comprehend that protects the disc drive. Users written report that a small amount of force with the palm of your hand is ordinarily enough to loosen this comprehend and let the disc to slide in.

We haven't seen any videos of this fix working, and nosotros oasis't encountered it ourselves. To exist articulate, we don't recommend forcing a disc into your console. If information technology messes upwardly anything in the disc bulldoze, it'll virtually certainly void your warranty, and it may leave you lot with a broken game disc, as well.

Malfunction: Clicking from the disc drive or fan

Discs getting stuck is the primary issue Xbox Serial X owners are experiencing, but some besides are reporting a clicking sound from the console after inserting a disc or while installing a video game.

Potential solution

If the clicking is coming from your disc drive, the solution is simple. Some discs may cause a clicking sound in the disc drive when loaded. A skilful way to examination if your disc is the problem is to insert information technology into some other Xbox console — an Xbox Ane will piece of work — and run across if the issue persists. If it doesn't, at that place'due south a problem with your disc drive. Contact Microsoft to arrange a repair or replacement.

If the sound is coming from the vent at the elevation of your Xbox Series X, we accept some bad news. After experiencing a clicking audio from the fan, a Reddit user opened their Xbox Series Ten and institute that a cablevision was hanging shut to the fan, causing a clicking audio when the fan started to spin.

Like the consequence above, we don't recommend taking your Serial Ten apart. It will void your warranty, and if you lot don't know what you're doing, you could get hurt, too. Contact Microsoft using the methods above to adapt a repair or replacement instead.

Malfunction: Discs won't play at all

Some early Xbox Series X units won't recognize discs at all. Note that this outcome applies to all discs yous insert, regardless of if they're Xbox One games, Blu-rays, or DVDs. If you're having trouble with a particular disc, we recommend cleaning the disc with a clammy microfiber material, letting it dry, and so trying it on a different Xbox panel. If the disc in question is a Microsoft published game, you may be able to commutation information technology under the Xbox Game Disc Exchange program.

Potential solution

If your console won't recognize a disc when you insert it, or it tells you to insert a disc when y'all already take one in, there are 2 possible problems. Either at that place'south an consequence with your power mode — which, according to Microsoft, affects a pocket-size number of consoles — or at that place's a problem with your disc bulldoze.

You can solve the ability event yourself, thankfully. You demand to modify your power manner and perform a hard reset, which you can practise by post-obit these steps:

• Press theXboxbutton on your controller.
• SelectSettings(cog icon).
• FollowContour & System > Settings > General > Power Manner & Kickoff-Upwardly.
• UnderPower Style,selectEnergy-Saving.
• Agree theXboxpush on your console for 10 seconds until it has completely shut down.
• Ability on your Xbox Serial X and try the disc again.

If that doesn't solve your bug, there'southward an issue with the disc drive. Contact Microsoft to adapt a repair or replacement.

Malfunction: Xbox Series Ten won't turn on

If your Xbox Series Ten won't plough on, there'south probably an issue with the internal power supply. Microsoft says these issues normally come up afterwards a power surge where the ability supply will reset itself. Thankfully, there are some troubleshooting steps yous can take to solve this trouble before contacting Microsoft.

Potential solution

Before resetting your power supply, some standard troubleshooting is in order. Showtime, make certain that the outlet the panel is plugged into works by plugging another device in. If the outlet isn't the trouble, you can perform an internal power supply reset by unplugging the power string of the Xbox Series X for ten seconds, and then plugging it back in. If that doesn't solve your trouble, and you lot've confirmed the outlet isn't the effect, effort a unlike ability cord.

If you however can't power on your console, there's an issue with the power supply that requires servicing. Contact Microsoft using the options in a higher place.

Malfunction: No indicate to Telly or corrupted paradigm

The Xbox Series X supports 4K HDR at 120Hz with a variable refresh rate, which is enabled past the HDMI 2.one standard. The included cable supports HDMI 2.one, forth with its resolution and refresh rate features, but it may crusade issues on your Telly. In particular, if you have a Television receiver that supports variable refresh rate from LG, Samsung, or Vizio, you may not see a signal or the point may be corrupted.

Potential solution

Before doing anything with your Xbox, make sure your TV is updated to its latest firmware. Updates like these bring official support for external devices, and with the Xbox Series X using the latest tech, in that location's spring to be some issues. A firmware update should solve this problem for most users.

If you're notwithstanding having trouble and you can't make out options on the screen, you'll demand to kicking your console into safe mode. If y'all can see plenty of the screen for navigation, you tin skip this step. To put your console into prophylactic manner, do the following:

• Squirt any discs from your console.
• Press the Xboxpush button on your console for 10 seconds.
• Press and agree theXbox+Squirtbuttons until you lot hear two beeps (continue property until the second beep, which happens 10 seconds after the beginning).

At this signal, your console will exist in depression-resolution way. Open the Settingsmenu and followFull general > TV > Display Options > Video Modes.If you booted into depression-resolution mode, change the resolution to match your TV.

This issue comes up with 4K at 120Hz with variable refresh charge per unit turned on. Microsoft recommends changing ane of these to solve the problem. Potential compatible solutions include 1440p at 120Hz with variable refresh rate, 4K at 60Hz with variable refresh rate, and 4K at 120Hz without variable refresh rate. Any combination works, just you tin't have all 3, at least right at present. You'll find the resolution and refresh rate options nether the Display Optionsmenu and variable refresh rate settings under Video Modes.

If problems however persist, plough off variable refresh charge per unit on your Television. Each TV is a little different, so consult your transmission for the correct instructions.

Issues: Games not launching with 0x800708ca or similar fault

When launching certain games on an Xbox Serial X, you may get this error: "Something went incorrect. 0x800708ca." This error comes up when trying to launch sure Xbox 1 games that have been upgraded to the Series Ten version.Gears 5andForza Horizon 4,for case, are both Xbox One games with Serial Ten patches. Afterwards upgrading to the Series X patch, you may encounter this error when launching these games (or others with Serial X patches).

Potential solution

Like many early problems with the Xbox Series X, Microsoft plans to address this error in a future console update. For now, Microsoft recommends resetting your console afterwards upgrading your games to the Series 10 versions.

To reset your console, perform the following steps:

• Press theXboxpush button to open the guide.
• SelectSettings(cog icon).
• FollowArrangement > Console Info > Reset Console.
• SelectReset and Proceed My Games & Apps.

Additionally, you can try uninstalling and reinstalling the game that's causing problems.

Bug: Smart Delivery games won't install or take graphical issues

Microsoft'south Smart Delivery feature allows players to get the almost recent version of cross-generation games. If you already ain Gears 5on Xbox One, for example, you'll get the Series 10 version for complimentary. This characteristic isn't without bug, yet. Certain Smart Delivery titles won't recognize that installation has finished, or they'll launch with graphical issues.

Microsoft has pinpointed this event to Xbox Ane games brought over to the Xbox Serial X on an external hard drive. There doesn't seem to be a set up list of affected games, so if yous installed whatsoever games from an external difficult drive brought over from your Xbox Ane, keep this effect in listen.

Potential solution

Unfortunately, Microsoft doesn't take an official solution for this event yet, though plans to address information technology in a hereafter console update. For now, we recommend reinstalling games that are stored on your external difficult drive to the Xbox Series Ten's internal storage. To do so, follow these steps:

• Select the game, and so printing theGuidebutton.
• SelectUninstall.
• Navigate toMy Games & Apps.
• Select the game once more, and chooseInstall.

Note that this issue seems to be a problem with the install itself, not with the storage medium. As such, moving your games from an external hard drive to the Serial Ten's internal storage may not solve the issue.

Bug: Xbox 360 games non launching

Certain Xbox 360 games volition either not launch or immediately render players back to the habitation screen after launching. Note that this trouble and its solution are exclusive to Xbox 360 games. If you're having problems with Xbox One or Xbox Serial X games, refer to the solutions above.

Potential solution

There isn't a fix reason for this upshot, but it more often than not comes up with Xbox 360 games installed on an external hard drive that was used on an Xbox One. To solve it, y'all'll need to articulate your local Xbox 360 storage. Brand sure yous accept an Xbox Alive account and that your saves have been backed up earlier performing the reset.

Later on your saves are secured, perform these steps:

• Open theSettingsbill of fare.
• FollowOrganization > Storage.
• SelectClear Local Xbox 360 Storage.

Issues: "Trim failed" game captures and shares

There are currently three issues when capturing, editing, and sharing 4K game captures on the Xbox Series X. The first comes up when trimming a prune, where yous may run into a "trim failed" mistake. At that place are besides issues when uploading 4K videos to Xbox Live — where y'all may see an error or bare screen after the upload — and when sharing clips to Twitter.

Microsoft hasn't reported errors for sharing on other platforms, and nosotros haven't encountered whatsoever issues. If you're getting a unlike error related to 4K game captures, the solution here may still solve your trouble.

Potential solution

Although Microsoft has identified three different issues related to game captures and shares, they all have the aforementioned solution. The problem is the resolution. Thankfully, the problems was addressed in the Nov console operating system update. Follow Settings > Console Info > Os Versionto run across what Bone you lot accept installed and to update to the latest version.

If you're still having issues, hither's a workaround:

• Open theSettingsmenu.
• Follow Preferences > Capture & Share.
• SetGame Clip Resolutionto1080p.

Problems: Wi-Fi doesn't work or has connection issues

There are 2 issues regarding networking with the Xbox Series X right now, though one of them is more than widespread than the other. Microsoft has identified that the Fritz!Box 7430 router is causing bug for some users. There isn't an official prepare now, merely Microsoft plans to accost the upshot in a futurity update. Correct now, we recommend using an Ethernet cable if y'all have the Fritz!Box 7430 and can't connect to Wi-Fi. Alternatively, yous can use a mobile hotspot.

The much more widespread result relates to connection bug while playing multiplayer games. This issue just applies to players using Wi-Fi, either experiencing drops while playing or beingness unable to connect at all.

Potential solution

Like the router issue, Microsoft doesn't have an official prepare for Wi-Fi problems withal. However, there are a few things you tin try. Start, switch from the 5GHz band to the 2.4GHz band of your router, or vice versa. If that doesn't solve the upshot, open up your router settings and disable WPA2 for the 5GHz band. Each router has a different way to access the control panel, and so consult your router'south manual for the correct instructions.

Bug: Can't connect controller

The wireless controller that comes with your new Xbox Serial X may not connect to the panel. Before moving to the solution, brand sure that you've replaced the batteries in your controller and that it powers on. We as well recommend trying other controllers with your gaming console to see if they work.

Before getting to the solution, here's a quick refresher on how to connect your Xbox Series X controller:

• Power on your Xbox Serial X by pressing theXboxbutton on the console.
• Turn on your controller past pressing theXboxbutton on your controller.
• Press thePairbutton on your panel until the Xbox logo starts flashing apace (button right above front end USB port).
• Printing the Pairpush button on your controller until the Xbox logo starts flashing rapidly (push button on the back of the controller, next to the USB port).

If all is working correctly, the lights on your console and controller volition motion from a rapid pulse to a wearisome ane before turning solid white. If they don't, go along to the solution.

Potential solution

A hard reset of your Xbox Serial Ten should solve any controller connectivity issues. Concur downwards theXboxbutton on the front of your console for x seconds, waiting until y'all hear and see the console shut off. Wait a few seconds more, and then press the Xboxbutton over again to power on your console.

If your controller still won't connect, use a USB cable to plug it directly into your Xbox using the USB port on the front. Your controller should power on and work, just if it doesn't, there's an issue with your controller. If your controller works wired but not wirelessly, and you lot've performed a hard reset and checked your batteries, contact Microsoft for a repair or replacement.

Editors' Recommendations

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• Xbox Game Laissez passer is getting more Ubisoft games

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Source: https://www.digitaltrends.com/gaming/common-xbox-series-x-problems-and-how-to-fix-them/

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